Refunds Policy
By placing an order, you confirm that you have read, understood, and accepted the following policy.
Cancellation
We accept order cancellations before the product is shipped or produced. We cannot cancel the order if the product has already been shipped.
We also offer an order adjustment service if your order has not yet been shipped. If you want to make any changes to your order, please email us at sales@erdicn.com as long as it has not been shipped.
Return or Resend
Our return policy lasts 15 days from the arrival date. If 15 days have passed since you received the item, unfortunately, we cannot offer you a refund or resend the item.
You have two options:
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Return: We accept returns for products that were shipped by us and if the item is faulty due to an error on our part (e.g., wrong item or damaged item). Item(s) must be returned with proof of purchase.
We do not accept returns of products after they have been used.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Products considered damaged or used
To complete your return, we require a receipt or proof of purchase. Please contact our support team at sales@erdilaser.com for more information.
You will be responsible for return shipping costs. For quality-related returns, the return shipping cost is refundable. Items that do not meet the above criteria will be considered ineligible for a return.
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Resend: If the item is faulty due to an error on our part (e.g., wrong item), we are willing to resend the correct product.
If the item is defective due to transportation issues (such as damaged items), we can reissue a new product under the condition that you bear part of the shipping cost.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
Due to transportation problems, if you find the return process too troublesome or if the goods are damaged upon receipt, we can bear part of the loss and refund part of the amount.