What is ERDI TECH?

ERDI TECH LTD specializes in providing comprehensive solutions for electro-optic countermeasures, engaging in the research, development, manufacturing, and sales of laser target designators, pulsed laser rangefinder modules, erbium-doped glass lasers, 1570nm OPO lasers, electro-optic pods, and handheld eye-safe binoculars.

What products do you offer?

We offer a diverse range of optoelectronic products, including laser target designators, pulse laser rangefinder modules, erbium glass lasers, 1570nm OPO lasers, and electro-optical pods. For detailed specifications and information, please refer to our product catalog available on our website.

How can I place an order?

Orders can be placed through various channels, including mail, phone, fax, or email. When placing an order, please provide your Purchase Order Number and specify the catalog numbers or any special requirements. For phone orders, a hard copy of the Purchase Order must be submitted for confirmation.

Can I modify my order after placing it?

Any changes to orders, including product specifications, must be approved by us in writing prior to the scheduled shipment date. Change requests should be submitted at least thirty (30) days in advance. Please note that changes may result in adjustments to prices and delivery dates.

What is your cancellation policy?

Cancellation of any order requires our prior written approval, which we will grant at our sole discretion. If approved, you will be responsible for all costs associated with the cancellation, including raw materials, work in progress, and finished goods inventory.

Are your product prices fixed?

Our catalog prices are subject to change without prior notice. Custom prices may change with five days' notice. For the most up-to-date pricing, please check our website.

What is your delivery policy?

We ensure proper packaging and ship orders using the selected method, unless otherwise specified in the Purchase Order. An estimated delivery date will be provided upon order acceptance.

What are your payment terms?

For domestic orders within China, payment is due within 30 days from the invoice date. For international orders, payment must be made in full in CNY or US dollars via wire transfer or an irrevocable letter of credit issued by a bank.

Do you offer product warranties?

Yes, we take pride in the quality and stability of our products, which undergo rigorous testing before delivery. All our products come with a warranty. Stock products come with a 90-day warranty, while custom products are warranted to meet the written specifications provided by the customer.

What is your return policy?

If a product is defective or does not meet our stated specifications, please notify us within 30 days of the invoice date and return the goods within 60 days. Before returning a product, you must obtain a RETURN AUTHORIZATION MATERIAL NUMBER (ERDI) from us.

What are your intellectual property rights?

All intellectual property rights worldwide conceived, developed, discovered, or reduced to practice by ERDI shall be the exclusive property of ERDI.

How do I know if my order has been accepted?

After placing your order, you will receive an email confirmation from us, indicating that your order has been received and is being processed. If you do not receive a confirmation email within 24 hours, please contact us at sales@erdicn.com.

Can I track my order? What shipping options do you offer?

We offer multiple shipping options based on the order's size, weight, and destination. Details will be provided at checkout or upon request.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us immediately for assistance. It is important to keep all packaging materials and paperwork until the issue is resolved.

What is covered under the product warranty?

Our warranty covers any manufacturing defects and ensures that the product meets the specified specifications. In the event of a defect, we offer repair and replacement services within the warranty period. Please note that the warranty does not cover damage resulting from misuse, mishandling, alteration, or improper installation.

What should I do if my product needs repair or maintenance?

If your product requires repair or maintenance, please contact us to obtain a RETURN AUTHORIZATION MATERIAL NUMBER (ERDI). Once you have the ERDI number, return the product to us. Please ensure that all returned items are carefully packed to avoid shipping-related damages.

What if my product is out of warranty?

If your product is out of warranty and requires repair or maintenance, we encourage you to contact us. We can provide repair services at a cost, depending on the nature and extent of the required repair.

How do I maintain my Erbium Technology product?

Our products are designed for longevity with minimal maintenance. However, for specific maintenance guidelines, please refer to the user manual provided with your product or consult with our technical support team.

Remember, our support team is always available to assist you with any further questions or concerns. We are committed to providing excellent service and ensuring customer satisfaction with our products. Contact us at sales@erdicn.com for any inquiries.