FAQs

When Will My Order Ship?

Orders are usually processed and shipped within 3 business days of purchase.

How Do I Track My Package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Why Can’t I Track My Order On The Website?

Please note that tracking information may take 2-5 days to appear after being updated. If you can’t find tracking information about your package, please try again in 1-2 days.

Why Is My Shipment Status Not Updating?

Your shipment may be delayed for various reasons, such as weather incidents, customs issues, or backlogs.

What Methods of Payment Do You Accept?

We accept PayPal, credit cards (Visa, MasterCard, Discover, and American Express), and debit cards.

What Is Your Return Policy?

If there’s an issue with your order (e.g., defective product, incorrect order, damaged order), please contact us within 7 days of receiving your order. We’ll assist you in reviewing the case and, if approved, will send a replacement. Please do not return anything before we review the case. Our customer service team will review your request and send further instructions. https://erdicn.com reserves the right to deny any return request.

You will be responsible for paying your own shipping costs for returning your item. Original shipping charges are non-refundable.