FAQS
FAQ
Got a Question?
Remember, our support team is always available to assist you with any further questions or concerns. We are committed to providing excellent service and ensuring customer satisfaction with our products. Contact us at sales@erdicn.com for any inquiries.
ERDl TECH LTD is a prominent Chinese foreign trade enterprise located in thehigh-tech free trade zone of Chengdu, Sichuan Province. We specialize in theresearch, development, manufacturing, and sales of optoelectronic productswith a strong emphasis on military-civilian integration. Our product portfolioincludes laser target designators, pulse laser rangefinder modules, erbiumglass lasers, 1570nm OPO lasers, and electro-optical pods. With a globaldemand for our products, we have earned a reputation as a reliable andtrusted supplier.
We offer a diverse range of optoelectronic products, including laser targetdesignators, pulse laser rangefinder modules, erbium glass lasers, 1570nmOPO lasers, and electro-optical pods. For detailed specifications andinformation, please refer to our product catalog available on our website.
Orders can be placed through various channels, including mail, phone, fax, oremail. When placing an order, please provide your Purchase Order Numberand specify the catalog numbers or any special requirements. For phoneorders, a hard copy of the Purchase Order must be submitted forconfirmation.
Any changes to orders, including product specifications, must be approved byus in writing prior to the scheduled shipment date. Change requests shouldbe submitted at least thirty (30) days in advance. Please note that changesmay result in adjustments to prices and delivery dates.
Cancellation of any order requires our prior written approval, which we willgrant at our sole discretion. lf approved, you will be responsible for all costsassociated with the cancellation, including raw materials, work in progress,and finished goods inventory.
Our catalog prices are subject to change without notice. We will notify you five days in advance of any changes in product quotations. Please consult our sales staff for the latest prices.
We ensure proper packaging and ship orders using the selected method,unless otherwise specified in the Purchase Order. An estimated delivery datewill be provided upon order acceptance.
For domestic orders within China, payment is due within 30 days from theinvoice date. For international orders, payment must be made in full in CNY orUS dollars via wire transfer or an irrevocable letter of credit issued by a bank.
Yes, we take pride in the quality and stability of our products. All products undergo strict testing before delivery. All products come with a warranty of over one year, lifetime technical service guarantee. For customized products, the warranty is provided according to the written specifications provided by the customer.
If a product is defective or does not meet our stated specifications, pleasenotify us within 30 days of the invoice date and return the goods within 60days. Before returning a product, you must obtain a RETURNAUTHORIZATION MATERIAL NUMBER (ERDl) from us.
All intellectual property rights worldwide conceived, developed, discovered, orreduced to practice by ERDl shall be the exclusive property of ERDl.
After placing your order, you will receive an email confirmation from us,indicating that your order has been received and is being processed. lf you donot receive a confirmation email within 24 hours, please contact usat sales@erdicn.com.
Yes, once your order has been dispatched, we will provide you with a trackingnumber. You can use this number to track your package until it arrives at yourchosen destination.
We offer multiple shipping options based on the order’s size, weight, anddestination. Details will be provided at checkout or upon request.
If your order arrives damaged, please contact us immediately for assistance. ltis important to keep all packaging materials and paperwork until the issue isresolved.
Our warranty covers any manufacturing defects and ensures that the productmeets the specified specifications. In the event of a defect, we offer repair andreplacement services within the warranty period. Please note that thewarranty does not cover damage resulting from misuse, mishandling,alteration, or improper installation.
If your product requires repair or maintenance, please contact us to obtain aRETURN AUTHORIZATION MATERIAL NUMBER (ERDl). Once you have theERDl number, return the product to us. Please ensure that all returned itemsare carefully packed to avoid shipping-related damages.
If your product is out of warranty and requires repair or maintenance, we suggest you contact us. We can provide repair services and free technical support. The specific cost depends on the nature and scope of the repair.
Our products are designed for longevity with minimal maintenance. However,for specific maintenance guidelines, please refer to the user manual providedwith your product or consult with our technical support team.