Pogoji dostave
SHIPPING POLICY
Effective Date: July 24, 2025 | Revision: V4.2
ERDI TECH LTD GLOBAL TERMS OF SERVICE
Effective Date: July 24, 2025 | Revision: V4.2
1. PRODUCT AVAILABILITY POLICY
1.1 Standard In-Stock Products
- Price Threshold: ≤ $1,000 USD
- Covered Products:
- 1535nm Laser Ranging Module (ERDI-LRM-1535B)
- 1064nm Laser Target Designator (ERDI-LDI-1064S)
- Core Thermal Imaging Unit (ERDI-TI-CORE)
- Inventory Guarantee:
- Shanghai Warehouse: Minimum 500 units (Dispatch within 24 hours)
- Hong Kong Bonded Warehouse: Minimum 200 units (Dispatch within 48 hours)
1.2 Custom Product Specifications
- Activation Conditions:
- Order value > $1,000 USD OR
- Requires special configurations:
• Laser wavelength adjustment (±1nm precision)
• MIL-STD-810H ruggedization
• ITAR-controlled specifications
- Mandatory Documentation: Signed Technical Specification Agreement
2. PRODUCTION & DELIVERY TERMS
2.1 Production Timelines
| Order Size | Standard Duration | Expedited Option |
|---|---|---|
| 1-10 units | 30 days | Additional $500/unit → 20 days |
| 11-50 units | 90 days | Additional 30% order value → 60 days |
| 51+ units | 180 days | Dedicated production line → 120 days |
2.2 Production Phase Details
Phase 1: Material Procurement (5-18 days)
- Critical components:
- InGaAs laser substrates (Grade A military standard)
- HgCdTe infrared detectors
- Critical path constraint: ITAR license approval (minimum 14 days)
Phase 2: Assembly Process (3-30 days)
- Precision operations:
- Optical alignment in ISO Class 5 cleanroom
- Hermetic laser cavity sealing (MIL-STD-883K compliant)
- Non-compressible process: Laser wafer etching (72-hour minimum)
Phase 3: Validation Testing (7-25 days)
- Environmental stress screening:
- Temperature cycling: -40°C to +85°C (5 full cycles)
- Shock testing: 40G peak acceleration (MIL-STD-810H Method 516.6)
- Performance verification:
- Wavelength stability: ±0.3nm tolerance
- Power output deviation: ≤±5%
Phase 4: Shipping Preparation (2-5 days)
- Regulatory compliance:
- IATA 602-compliant packaging
- UN3480 lithium battery markings
- Documentation:
- Export Control Classification Number (ECCN) declaration
- Country-specific laser safety certifications
2.3 Production Monitoring
Clients receive:
- Weekly progress reports with:
• Material inspection certificates
• In-process quality control photos - Real-time access to:
• Environmental test data logs
• Export compliance status tracker
3. GLOBAL TRANSPORTATION PROTOCOLS
3.1 Shipping Service Matrix
| Order Category | Default Service | Priority Service | Conditions |
|---|---|---|---|
| Standard Items | DHL Express | Same-day direct flight | Max 3kg |
| Small Custom | FedEx Priority | Chartered aircraft | 80% freight prepayment |
| Bulk Custom | Commercial Cargo | Dedicated freighter | Min 50 units |
3.2 Freight Allocation Rules
- Orders ≤ $2,000:
- Buyer pays base freight (actual weight or volumetric weight)
- Buyer pays 100% of expedited surcharges
- Insurance cost: 0.8% of declared value
- Orders > $2,000:
- Seller pays base freight
- Buyer pays 100% of expedited surcharges
- Full-value insurance included
4. TECHNICAL SUPPORT STRUCTURE
4.1 Service Response Tiers
| Severity Level | Response Time | Resolution Action |
|---|---|---|
| Tier 1 | <72 business hours | Email troubleshooting guides |
| Tier 2 | <24 business hours | Remote diagnostics + firmware patch |
| Tier 3 | 4-hour acknowledgment | Loaner unit dispatch + on-site engineer |
4.2 Custom Project Support Package
- Engineering Resources:
- Dedicated lead engineer
- Bi-weekly technical review sessions
- Deliverables:
- Custom Technical White Paper (performance specifications)
- Design iteration certificates (up to 3 revisions)
- Lifetime firmware update access
5. COMPLIANCE & WARRANTY TERMS
5.1 Regulatory Compliance
- Transportation Standards:
- Laser Safety: IEC 60825-1:2024
- Battery Safety: UN38.3 + UN3480
- Packaging: IATA PI 602 (Class 1M lasers)
- Export Controls:
- Automated ECCN classification (e.g., 6A005.b.4.a)
- OFAC/SDN list screening
5.2 Warranty Coverage
| Component | Duration | Coverage Limits |
|---|---|---|
| Laser Diodes | 12 months | Power output drop ≤15% |
| PCBA Electronics | 18 months | Non-accidental failures |
| Optical Systems | 24 months | Lens delamination/coating damage |
Premium Warranty (Orders >$100,000):
- Extended coverage: 36 months
- Preventive maintenance: Biannual calibration service
6. LEGAL PROVISIONS
6.1 Contract Governance
- Governing Law: United Nations Convention on Contracts for the International Sale of Goods (CISG)
- Arbitration: Singapore International Arbitration Centre (SIAC Rules)
- Liability Cap: 200% of contract value
6.2 Termination Conditions
| Cancellation Timing | Penalty Structure |
|---|---|
| >30 days pre-production | 5% admin fee |
| During material procurement | 25% material cost |
| Post-assembly start | 75% order value |
AUTHORIZED SIGNATURE
Dr. Michael Reynolds
Chief Technology Officer
ERDI TECH LTD
Registered Office:
No.23 Chaoyang road Xihe street Longquanyi district Chengdu 610107 China
24/7 Support: yilin@erdimail.com | Legal Inquiries: sales@erdicn.com
Compliance Portal: https://www.erdicn.com
APPENDIX: OPERATIONAL GUIDELINES
A1. Production Timeline Reference
For 1-10 Units Orders:
- Material Procurement: 5 days (±0.5 day)
- Assembly: 3 days (MIL-STD required duration)
- Validation Testing: 7 days (including 40G shock testing)
- Shipping Prep: 2 days (automated documentation)
Total: 17 working days (30-day buffer included)
For 11-50 Units Orders:
- Material Procurement: 18 days (±2 days)
- Assembly: 30 days (±3 days)
- Validation Testing: 25 days (500-hour burn-in test)
- Shipping Prep: 5 days (manual export review)
Total: 78 working days (90-day buffer included)
A2. Urgent Order Case Study
Scenario: 25×1535nm laser modules for aerospace application
- Standard timeline: 90 days
- Expedited path (30% surcharge):
- Material: 12 days (air freight acceleration)
- Assembly: 18 days (double-shift operation)
- Testing: 18 days (sample-based validation)
- Shipping: 3 days (pre-cleared customs)
→ Total acceleration: 39 days (51-day delivery)
A3. Compliance Documentation
All shipments include:
- Certificate of Conformance with spectrography data
- MIL-STD-810H test compliance report
- Country-specific laser operation license