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Politica de envios

SHIPPING POLICY

Effective Date: July 24, 2025 | ​Revision: V4.2

ERDI TECH LTD GLOBAL TERMS OF SERVICE

Effective Date: July 24, 2025 | ​Revision: V4.2


1. PRODUCT AVAILABILITY POLICY

1.1 Standard In-Stock Products

  • Price Threshold: ≤ $1,000 USD
  • Covered Products:
    • 1535nm Laser Ranging Module (ERDI-LRM-1535B)
    • 1064nm Laser Target Designator (ERDI-LDI-1064S)
    • Core Thermal Imaging Unit (ERDI-TI-CORE)
  • Inventory Guarantee:
    • Shanghai Warehouse: Minimum 500 units (Dispatch within 24 hours)
    • Hong Kong Bonded Warehouse: Minimum 200 units (Dispatch within 48 hours)

1.2 Custom Product Specifications

  • Activation Conditions:
    • Order value > $1,000 USD OR
    • Requires special configurations:
      • Laser wavelength adjustment (±1nm precision)
      • MIL-STD-810H ruggedization
      • ITAR-controlled specifications
  • Mandatory Documentation: Signed Technical Specification Agreement

2. PRODUCTION & DELIVERY TERMS

2.1 Production Timelines

Order Size Standard Duration Expedited Option
1-10 units 30 days Additional $500/unit → 20 days
11-50 units 90 days Additional 30% order value → 60 days
51+ units 180 days Dedicated production line → 120 days

2.2 Production Phase Details
Phase 1: Material Procurement (5-18 days)​

  • Critical components:
    • InGaAs laser substrates (Grade A military standard)
    • HgCdTe infrared detectors
  • Critical path constraint: ITAR license approval (minimum 14 days)

Phase 2: Assembly Process (3-30 days)​

  • Precision operations:
    • Optical alignment in ISO Class 5 cleanroom
    • Hermetic laser cavity sealing (MIL-STD-883K compliant)
  • Non-compressible process: Laser wafer etching (72-hour minimum)

Phase 3: Validation Testing (7-25 days)​

  • Environmental stress screening:
    • Temperature cycling: -40°C to +85°C (5 full cycles)
    • Shock testing: 40G peak acceleration (MIL-STD-810H Method 516.6)
  • Performance verification:
    • Wavelength stability: ±0.3nm tolerance
    • Power output deviation: ≤±5%

Phase 4: Shipping Preparation (2-5 days)​

  • Regulatory compliance:
    • IATA 602-compliant packaging
    • UN3480 lithium battery markings
  • Documentation:
    • Export Control Classification Number (ECCN) declaration
    • Country-specific laser safety certifications

2.3 Production Monitoring
Clients receive:

  • Weekly progress reports with:
    • Material inspection certificates
    • In-process quality control photos
  • Real-time access to:
    • Environmental test data logs
    • Export compliance status tracker

3. GLOBAL TRANSPORTATION PROTOCOLS

3.1 Shipping Service Matrix

Order Category Default Service Priority Service Conditions
Standard Items DHL Express Same-day direct flight Max 3kg
Small Custom FedEx Priority Chartered aircraft 80% freight prepayment
Bulk Custom Commercial Cargo Dedicated freighter Min 50 units

3.2 Freight Allocation Rules

  • Orders ≤ $2,000:
    • Buyer pays base freight (actual weight or volumetric weight)
    • Buyer pays 100% of expedited surcharges
    • Insurance cost: 0.8% of declared value
  • Orders > $2,000:
    • Seller pays base freight
    • Buyer pays 100% of expedited surcharges
    • Full-value insurance included

4. TECHNICAL SUPPORT STRUCTURE

4.1 Service Response Tiers

Severity Level Response Time Resolution Action
Tier 1 <72 business hours Email troubleshooting guides
Tier 2 <24 business hours Remote diagnostics + firmware patch
Tier 3 4-hour acknowledgment Loaner unit dispatch + on-site engineer

4.2 Custom Project Support Package

  • Engineering Resources:
    • Dedicated lead engineer
    • Bi-weekly technical review sessions
  • Deliverables:
    1. Custom Technical White Paper (performance specifications)
    2. Design iteration certificates (up to 3 revisions)
    3. Lifetime firmware update access

5. COMPLIANCE & WARRANTY TERMS

5.1 Regulatory Compliance

  • Transportation Standards:
    • Laser Safety: IEC 60825-1:2024
    • Battery Safety: UN38.3 + UN3480
    • Packaging: IATA PI 602 (Class 1M lasers)
  • Export Controls:
    • Automated ECCN classification (e.g., 6A005.b.4.a)
    • OFAC/SDN list screening

5.2 Warranty Coverage

Component Duration Coverage Limits
Laser Diodes 12 months Power output drop ≤15%
PCBA Electronics 18 months Non-accidental failures
Optical Systems 24 months Lens delamination/coating damage

Premium Warranty (Orders >$100,000)​:

  • Extended coverage: 36 months
  • Preventive maintenance: Biannual calibration service

6. LEGAL PROVISIONS

6.1 Contract Governance

  • Governing Law: United Nations Convention on Contracts for the International Sale of Goods (CISG)
  • Arbitration: Singapore International Arbitration Centre (SIAC Rules)
  • Liability Cap: 200% of contract value

6.2 Termination Conditions

Cancellation Timing Penalty Structure
>30 days pre-production 5% admin fee
During material procurement 25% material cost
Post-assembly start 75% order value

AUTHORIZED SIGNATURE


Dr. Michael Reynolds
Chief Technology Officer
ERDI TECH LTD

Registered Office:
No.23 Chaoyang road Xihe street Longquanyi district Chengdu 610107 China
24/7 Support: yilin@erdimail.com | ​Legal Inquiries: sales@erdicn.com
Compliance Portal: https://www.erdicn.com


APPENDIX: OPERATIONAL GUIDELINES

A1. Production Timeline Reference
For 1-10 Units Orders:

  • Material Procurement: 5 days (±0.5 day)
  • Assembly: 3 days (MIL-STD required duration)
  • Validation Testing: 7 days (including 40G shock testing)
  • Shipping Prep: 2 days (automated documentation)
    Total: 17 working days (30-day buffer included)

For 11-50 Units Orders:

  • Material Procurement: 18 days (±2 days)
  • Assembly: 30 days (±3 days)
  • Validation Testing: 25 days (500-hour burn-in test)
  • Shipping Prep: 5 days (manual export review)
    Total: 78 working days (90-day buffer included)

A2. Urgent Order Case Study
Scenario: 25×1535nm laser modules for aerospace application

  • Standard timeline: 90 days
  • Expedited path (30% surcharge)​:
    • Material: 12 days (air freight acceleration)
    • Assembly: 18 days (double-shift operation)
    • Testing: 18 days (sample-based validation)
    • Shipping: 3 days (pre-cleared customs)
      → ​Total acceleration: 39 days (51-day delivery)​

A3. Compliance Documentation
All shipments include:

  • Certificate of Conformance with spectrography data
  • MIL-STD-810H test compliance report
  • Country-specific laser operation license